Your privacy is respected.
We value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our product and with entrusting your personal, company and financial information to us.
You own Your Data
Giddh is an online Accounting Software which stores financial information about a company or individual (Organization) as provided or entered by that company or individual. Giddh will store information that is entered by You, or automatically imported on Your instruction for accounting and bookkeeping purpose. The Data entered, or imported on instruction, by You remains Your property and Giddh will not use nor make available for use any of this information without Your permission.
You control who has access to Your Data
The Data entered, or imported on instruction, by You is stored securely in a database and is only accessible to any person You have authorized to use the Service.
It is Your responsibility to keep Your password safe
Giddh, Giddh’s staff and Giddh’s partners do not have access to Your password and are therefore unable to access Your Organization’s account or Data without receiving an invitation to do so from You.
Giddh monitors system usage
The Data entered, or imported on instruction, by You is stored securely in a database and is only accessible to any person You have authorized to use the Service. It is Your responsibility to keep Your password safe. Giddh, Giddh’s staff and Giddh’s partners do not have access to Your password and are therefore unable to access Your Organization’s account or Data without receiving an invitation to do so from You.
Giddh will never access the details of any financial transaction entered and stored in the Service. Giddh will never access system usage history for a specific identifiable user, except where granted permission by that person to assist with resolution of a system issue or error.
Giddh staff and key commercial partners can access non-identifying and aggregated usage information and transaction volumes in order to better understand how our customers are using the Service so we can improve the system design and where appropriate have the system prompt users with suggestions on ways to improve their own use of the system. All aggregated usage information is stored in a secure Giddh data warehouse facility at AWS (Amazon Web Services).
Your Data is sent securely across the Internet
Giddh’s servers have SSL Certificates issued by leading certificate authorities COMODO CA Limited, so all Data transferred between users and the Service is encrypted. However, the Internet is not in itself a secure environment. Users should only enter, or instruct the importation of, Data to the database within a secure environment.
Giddh does not store Your credit card details
If you choose to pay for the Service by credit card, your credit card details are not stored by the Service and cannot be accessed by Giddh staff.
Giddh will give you access to Your Data at any time
Access to the Data may be permanently deleted by Giddh 40 days after You stop paying for the Service or at Your request.
Your browser stores no information that will identify You or Your Organization
The Service utilises “cookies” and other technical measures that enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify You personally or contain any other information about You or Your Organization, but it does identify Your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
Giddh will not sell or otherwise provide Your personal information to a third party, or make any other use of personal information about You for any purpose which is not incidental to the normal use of the Service.
You can opt-out of any email communications
Giddh sends billing information, product information, Service updates and Service notifications to You via email, where appropriate email communication will contain clear and obvious instructions describing how You can opt to be removed from the mailing list. Giddh will remove You upon Your request.
Why does Giddh need permissions to access your Gmail / Google Account and how those permissions are used?
Sending the email : The Service needs to send the invoice from your gmail account. No one at the Giddh will read your email & manage your inbox. The Giddh will never send emails on your behalf and will never share the content of your emails.
- No one at Giddh reads your emails
- Giddh will never send emails on your behalf
- Giddh will never share the content of your emails with third parties
Information that you provide us
Account signup : When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You’ll also be required to choose a unique username and a password for accessing the created account.
Form submissions : We record information that you submit when you contact us to speak with our representative, a software demo request, and submit a form to request a customer support or to contact Giddh for any other purpose.
Payment processing : When you buy something from us, we ask you to provide your name, contact information, and credit/debit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit/debit card number. We do not store the actual credit card number. We store your payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
Interactions with Giddh : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that we collect from third parties
Signups using federated authentication service providers : You can log in to Giddh Services using supported federated authentication service providers such as LinkedIn, and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. Giddh may also add and update information about you, from other publicly available sources.
Purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
- To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
- To ask you to participate in surveys, or to solicit feedback on our products and services;
- To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, and backing up and restoring your data;
- To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
- To provide customer support, and to analyze and improve our interactions with customers;
- To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Giddh, Giddh’s users, third parties and the public;
- To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
- To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
- To monitor and improve marketing campaigns and make suggestions relevant to the user.
What third-party services do we use to process your information?
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties are obliged to keep this information confidential (such as payment processing or accounting services).
Depending on your engagement with our Website, Blog, and Service, we may process your information using third party processors listed below.
We may process the data you provided in one of the forms at our Website or Blog using Facebook tools for customizing the content we promote and for more precise targeting of our promotional materials.
Upon your registration to our Service, we start processing your user id with Google Analytics, Google AdWords, Google Tag Manager. We use Google Analytics to access statistical data about our users and to discover which parts of our website and software need improvement. We promote our service and our content with Google AdWords, the data we collect about our users allows us to better target our ads as well as customize our remarketing campaigns. Google Tag Manager helps us sync all the stats we collect across all the systems we use.
FullStory is an analytical solution that helps us understand our subscribers behavior in our service and assist our users with solving some of their technical problems. At the moment of signing up for the free trial, we start processing your user id in FullStory.
Intercom is a help desk software we use to respond to questions from our users as well as contact users offering some help during their free & subscription period. We process email addresses, first and last names as well as user id numbers via Intercom, as those are the data necessary for sales and support communication with our users.
Leadsquared is the CRM (customer relationship management) solution we use to keep track of our trial and subscribe users’ activities and our contact with them since the beginning of their trial period. At the moment of signing up for the subscription, we start processing your user id, username, email address, first and last name and company website address, phone with Leadsquared.
Your use of automated bank account feeds enabled by the Yodlee data gathering service (Yodlee Service) from within the Giddh Service (Service) is subject to the following terms. These terms should be read in conjunction with the terms and conditions for your own Internet Banking services.
Provide Accurate Information. You agree to provide true, accurate, current and complete information about Yourself and Your accounts maintained at other websites and You agree to not misrepresent Your identity or Your account information. You agree to keep Your account information up to date and accurate.
Proprietary Rights. You are permitted to use information, data or other materials delivered to You through the Yodlee Service only on the Service. You may not copy, reproduce, distribute, or create derivative works from this information, data or other materials. Further, You agree not to reverse engineer or reverse compile any of the Yodlee Service technology, including but not limited to, any Java applets associated with the Yodlee Service .
Content You Provide. You are licensing to Giddh and Yodlee, Inc. (“Yodlee”), any data, passwords or other information (collectively, “Content”) You provide through or to the Yodlee Service. Giddh and Yodlee may use, modify, display, distribute and create new material using such Content only to provide the Yodlee Service and the Service to You. By submitting Content, You automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and without the payment of any fees, Giddh and Yodlee may use the Content for the purposes set out above.
Third Party Accounts. By using the Yodlee Service , You authorise Giddh and Yodlee to access third party sites designated by You, on Your behalf, to retrieve information requested by You, and to register for accounts requested by You. For all purposes hereof, You hereby grant Giddh and Yodlee a limited power of attorney, and You hereby appoint Giddh and Yodlee as Your true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for You and in Your name, place and stead, in any and all capacities, to access third party Internet sites, servers or documents, retrieve information, and use Your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as You might or could do in person, only as required to provide you the Service. You acknowledge and agree that when Giddh or Yodlee accesses and retrieves information from third party sites, Giddh and Yodlee are acting as Your agent, and not the agent or on behalf of the third party. You agree that third party account providers shall be entitled to rely on the foregoing authorisation, agency and power of attorney granted by You. You understand and agree that the Yodlee Service is not endorsed or sponsored by any third party account providers accessible through the Yodlee Service .
Disclaimer of warranties. You expressly understand and agree that:
Your use of the Yodlee Service and all information, products and other content (including that of third parties) included in or accessible from the Yodlee Service is at Your sole risk. The Yodlee Service is provided on an “as is” and “as available” basis. Giddh and Yodlee expressly disclaim all warranties of any kind as to the Yodlee Service and all information, products and other content (including that of third parties) included in or accessible from the Yodlee Service , whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Giddh and Yodlee make no warranty that (i) the Yodlee Service will meet Your requirements, (ii) the Yodlee Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Yodlee Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Yodlee Service will meet your expectations, or (v) any errors in the technology will be corrected.
Any material downloaded or otherwise obtained through the use of the Yodlee Service is done at Your own discretion and risk and You are solely responsible for any damage to Your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by You from Giddh or Yodlee through or from the Yodlee Service will create any warranty not expressly stated in these terms.
Limitation of liability. You agree that neither Giddh or Yodlee nor any of their affiliates, account providers or any of their affiliates will be liable for any harms, which lawyers and courts often call direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if Giddh or Yodlee has been advised of the possibility of such damages, resulting from: (i) the use or the inability to use the Yodlee Service ; (ii) the cost of getting substitute goods and services, (iii) any products, data, information or services purchased or obtained or messages received or transactions entered into, through or from the Yodlee Service ; (iv) unauthorised access to or alteration of your transmissions or data; (v) statements or conduct of anyone on the Yodlee Service ; (vi) the use, inability to use, unauthorised use, performance or non-performance of any third party account provider site, even if the provider has been advised previously of the possibility of such damages; or (vii) any other matter relating to the Yodlee Service .
Indemnification. You agree to protect and fully compensate Giddh and Yodlee and their affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys/legal fees) caused by or arising from Your use of the Yodlee Service , Your violation of these terms or Your infringement, or infringement by any other user of Your account, of any intellectual property or other right of anyone.
Yodlee. You agree that Yodlee is a third party beneficiary of the above provisions, with all rights to enforce such provisions as if Yodlee were a party to this Agreement.
The Service may contain links enabling the electronic transfer of data with third-party applications. Giddh takes no responsibility for the privacy practices or content of these applications.
This policy may be updated from time to time
Giddh reserves the right to change this policy at any time and any amended policy is effective upon the posting on this website. Giddh will make every effort to communicate these changes to You via email or notification via the website.
Last updated: 25 NOV 2019